FAQ's

1. What is Medilio.in?

Medilio.in is an online healthcare platform operated by Medilio Enterprises Private Limited. We offer a range of pharmacy services, including online medicine purchase, teleconsultation, and health information resources.

2. How do I register on Medilio.in?

To register, click on the "Sign Up" button and follow the prompts. Provide the required information, including your name, contact details, and address. Once registered, you can access all our services.

3. How can I order medicines on Medilio.in?

After registration, log in to your account. Browse the products, add the required medications to your cart, and proceed to checkout. Follow the instructions to complete the order, and our team will process it promptly.

4. Can I purchase prescription medications on Medilio.in?

Yes, you can purchase prescription medications on Medilio.in. Upload a valid prescription during the order process. Our qualified pharmacists will review it, ensuring safe and responsible dispensing.

Our teleconsultation service allows you to connect with qualified healthcare professionals online. Schedule a consultation, provide relevant information, and attend the virtual appointment at the designated time using our secure platform.

6. Is my personal and health information secure on Medilio.in?

Yes, we prioritize the security and privacy of your information. We use encryption technology and adhere to strict confidentiality standards. Refer to our Privacy Policy for more details.

7. How can I track my order?

Log in to your account, go to the "Order History" section, and you will find the status of your order. Additionally, you will receive updates via email or SMS as your order progresses.

8. What payment methods are accepted?

We accept various payment methods, including credit/debit cards, wallets, UPI, and net banking.

9. Can I cancel or modify my order?

Once an order is confirmed, cancellation or modification may not be possible. Contact our customer support at the earliest, and we will assist you based on the specific circumstances.

10. How do I reach customer support?

For any queries or assistance, you can reach our customer support team at info@medilio.in We are here to help you with any concerns or questions.

11. Are the products on Medilio.in genuine and safe?

Yes, we source our products from reputable manufacturers and authorized distributors. Our pharmacy services adhere to regulatory standards, ensuring the authenticity and safety of the medications.

12. Do you deliver outside India?

Currently, we deliver our products and services within India. Delivery locations are subject to our service area coverage.

If you have additional questions or need further assistance, feel free to reach out to our customer support team. Thank you for choosing Medilio.in for your healthcare needs!