Logistics

Logistics & Transpotation

Shipping Policy - Medilio.in

Welcome to Medilio.in, operated by Medilio Enterprises Private Limited. Our Shipping Policy outlines the terms and conditions related to the shipping of products ordered through our online platform.

1. Shipping Zones and Coverage

1.1 Service Area: Medilio.in currently provides shipping services within India.

1.2 Coverage: Our shipping services cover specified zones and locations within India, subject to our delivery network. To check if we deliver to your area, enter your pin code during the checkout process.

2. Order Processing and Dispatch

2.1 Order Confirmation: Once you place an order on Medilio.in, you will receive an order confirmation via email or SMS. Please review the order details carefully.

2.2 Verification: Orders may be subject to verification processes, including prescription validation for prescription medications. Our team will contact you if any additional information is required.

2.3 Dispatch: Once the order is verified and processed, it will be dispatched for delivery. You will receive a notification with tracking details to monitor the shipment status.

3. Delivery Timeframes

3.1 Standard Delivery: The standard delivery time varies based on your location and the type of product ordered. Typically, orders are delivered within [number of days] days from the date of dispatch.

3.2 Prescription Medications: For prescription medications, delivery times may be influenced by prescription validation and regulatory compliance. Our team will communicate any specific timelines during the order process.

4. Delivery Charges

4.1 Standard Charges: Delivery charges are applicable based on the delivery location, product weight, and the chosen delivery option.

4.2 Free Delivery: Free delivery may be available for eligible orders, subject to promotional offers and specific terms. Check the website or contact customer support for details.

5. Tracking and Updates

5.1 Tracking Information: Once your order is dispatched, you can track its status using the provided tracking information. Log in to your account or refer to the tracking link in your email/SMS notifications.

5.2 Communication: We will keep you informed about your order's progress through email and SMS updates, including confirmation, dispatch, and delivery notifications.

6. Delivery Attempts and Contact

6.1 Contact Information: Ensure accurate and up-to-date contact information, including your phone number and delivery address, to facilitate smooth communication and delivery.

6.2 Delivery Attempts: Our delivery partners will make multiple attempts to deliver the order. If unsuccessful, they may contact you for further instructions or reschedule the delivery.

7. Change of Address

7.1 Address Modification: Once an order is confirmed, address modifications may not be possible. Contact customer support immediately for assistance, and changes will be accommodated if feasible.

8. Non-Delivery and Return

8.1 Non-Delivery: If an order cannot be delivered due to unforeseen circumstances or incorrect address details, it may be returned to our facility. Contact customer support to arrange for redelivery or discuss further actions.

8.2 Return Policy: For information on returns, refer to our Returns Policy available on our website.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at help@medilio.in