Privacy Policy
Welcome to Medilio.in, an online B2B pharmacy operated by Medilio Enterprise Private Limited. At Medilio, we prioritise the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our mobile application, and avail of our services.
When you register on Medilio.in or use our services, we may collect basic information such as your name, contact details, business information (including drug license, GST details), and address.
To process orders and provide our services, we may collect information relevant to transactions, such as order details and delivery information. We do not collect sensitive personal data through lead forms.
For transactions on Medilio.in, payments are processed through secure third-party payment gateways. We do not store your credit/debit card or banking details on our servers.
We may collect information about your interaction with our website and mobile application, such as pages visited and features used, to improve user experience and service quality.
We use your information to provide, manage, and improve our services, including order processing and delivery.
We may use your contact details to send service-related updates and respond to your inquiries. Promotional communications will be sent only with your consent, and you may opt out at any time.
We may use basic usage data to improve platform functionality and user experience.
We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.
We may share your information with trusted service providers who assist in operations such as delivery, communication, and technical support. These parties are required to maintain confidentiality.
We may disclose information if required by law or in response to valid legal requests by authorities.
You may review and update your information through your account settings.
You may opt in or opt out of promotional communications at any time.
We may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
We retain your information only for as long as necessary to provide services and comply with legal obligations.
Medilio reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on https://medilio.in. We recommend reviewing this page periodically.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: help@medilio.in
This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. It does not require any physical or digital signature.
This Privacy Policy is a legally binding document between you and Medilio Enterprise Pvt. Ltd. and governs your use of the website https://medilio.in.
By using this website or providing your information, you consent to the collection and use of your information as outlined in this Privacy Policy.
To access certain services, users may be required to provide basic information such as name, email address, contact number, business details, and address. This information helps us provide and improve our services.
We do not collect sensitive personal data such as financial credentials, health records, biometric data, or other highly sensitive information through our lead forms.
We may use cookies and similar technologies to improve website performance and user experience. Cookies help us understand user behavior and enhance functionality. You can choose to disable cookies through your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
We do not sell or rent your personal information. We may share information only:
(a) When required by law or legal process
(b) With trusted partners for service delivery, under strict confidentiality obligations
We implement reasonable security practices to protect your data from unauthorized access, alteration, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure.
For any complaints or concerns regarding data privacy, you may contact us at help@medilio.in. We will address your concerns in accordance with applicable laws.
