Term & Conditions

Terms and Conditions

Welcome to www.medilio.in. This website is owned and operated by Medilio Enterprises Private Limited.

The following Terms and Conditions, in conjunction with the Privacy Policy, govern your purchase and use of products and services ("Products") from www.medilio.in. These terms constitute a legally binding agreement between you ("the Customer," the "User," or "the Caregiver") and www.medilio.in. By visiting, viewing, accessing, or using any services or information on www.medilio.in, you are deemed to have agreed to the following Terms and Conditions of Sale/Service. Please read these terms carefully; your use of this website indicates your acceptance. If you do not agree, please do not use this website.

1. Creating an Account

1.1 To access specific features (e.g., ordering Products, posting reviews, receiving newsletters), you must create a Medilio Account and provide accurate information, including your name, gender, email address, account password, mobile phone number, and billing/shipping address. Your registration information is protected by our Privacy Policy.

1.2 You represent that the information submitted during registration is truthful and accurate and that you will maintain its accuracy.

1.3 Your Medilio Account credentials are personal, and you may not transfer your account. You are responsible for activities associated with your account.

1.4 Medilio will not be liable for any loss or damages due to your failure to maintain account confidentiality. Report any unauthorized use promptly.

2. Privacy Policy

2.1 Your personally identifiable information is handled in accordance with our Privacy Policy. Refer to the policy to understand our practices regarding collection, use, and disclosure of your data.

2.2 We prioritize the privacy of all information you provide and do not share it with other companies or third-party service providers.

3. Security Policy

Your personal information is encrypted using 256-bit SSL encryption technology, ensuring privacy and a high level of security.

4. Price and Payment

4.1 Product prices include applicable statutory taxes.

4.2 We make efforts to ensure accurate pricing and availability. Any errors may lead to order cancellation.

4.3 We may correct inaccuracies in pricing or product information after order submission.

4.4 Delivery times vary; the standard is within 7 days.

4.5 Payment options include Cash on Delivery or Online Payment via Credit Card, Debit Card, Wallets, UPI, and Net Banking.

5. Website Availability

We strive for 24/7 website availability. Temporary unavailability due to maintenance or technical issues may occur.

6. Prescription Medication Policy

6.1 We adhere to laws and regulations in dispensing prescription medications.

6.2 Prescription medications require a valid prescription from a licensed physician.

6.3 Orders require the submission of a valid prescription via www.medilio.in for approval.

6.4 Information on prescription medications is for informative purposes only. Seek professional advice before purchasing.

6.5 Users must confirm awareness of medication details before ordering.

6.6 Caregivers can order prescription medicines on behalf of the User.

7. Copyrights, Trademarks, and Intellectual Property Rights

7.1 Content on www.medilio.in is for viewing, ordering, and communicating. All materials are copyrights or intellectual properties owned by Medilio.

7.2 Reproduction, duplication, or copying of content is prohibited unless expressly permitted.

8. Changes to these Terms and Conditions

We reserve the right to amend these terms without notice. Amendments become effective upon posting on the Website. Your continued use implies agreement with amended terms. Review the Terms and Conditions regularly.

Thank you for choosing Medilio.in. If you have questions, contact us through our website.

Admin ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE medilio.co.in, Missed Call Service or mobile application INDICATES user is in AGREEMENT with cityecommerce vegetables & fruits Pvt Ltd for ALL THE TERMS AND CONDITIONS MENTIONED henceforth. User is requested to READ terms and conditions CAREFULLY BEFORE PROCEEDING FURTHER.

User is the person, group of person, company, trust, society, legal entity, legal personality or anyone who visits website, mobile app or gives missed call or places order with Medilio via phone or website or mobile application or browse through website www.medilio.co.in.

Medilio reserves the right to add, alter, change, modify or delete any of these terms and conditions at any time without prior information. The altered terms and conditions becomes binding on the user since the moment same are unloaded on the website www.medilio.co.in

Medilio is in trade of fresh fruits and vegetables and delivers the order to home (user’s desired address) directly.

That any user who gives missed call/call for order on any number published/used by Medilio.com, consents to receive, accept calls and messages or any after communication from Medilio vegetables & fruits Pvt Ltd for Promotion and Telemarketing Purposes within a week.

If a customer do not wish to receive any communication from Medilio, please SMS NO OFFERS to 90818 19068.

Medilio accept orders on all seven days and user will receive the delivery next day from date of order placement, as we at Medilio procure the fresh produce from the procurement center and deliver it straight to user.

There is Minimum Order value of Rs. 200. There are no delivery charges on an order worth Rs. 200 or above. In special cases, if permitted, order value is less then Rs. 200/– , Rs. 40 as shipping charges shall be charged from user.

Medilio updates the prices on daily basis and the price displayed at our website www.medilio.co.in, at the time of placement of order by user he/she/it will be charged as per the price listed at the website www.medilio.co.in.

In the event, though there are remote possibilities, of wrong invoice generation due to any reason, in case it happens Medilio vegetables & fruits Pvt Ltd reserve its right to again raise the correct invoice at the revised amount and same shall be paid by user.

At times it is difficult to weigh certain vegetables or fruits exactly as per the order or desired quantity of user, hence the delivery might be with five percent variation on both higher or lower side of exact ordered quantity, user are hereby under takes to pay to Medilio Enterprise Pvt Ltd as per the final invoice. We at Medilio understands and our endeavor is to always deliver in exact quantity in consonance with quantity ordered but every time it’s not possible but Medilio guarantee the fair deal and weight to all its users. Medilio further assures its users that at no instance delivery weights/quantity vary dramatically from what quantity ordered by user.

If some product is not available or is not of good quality, the same item will not be delivered and will be adjusted accordingly in the invoice; all rights in this regards are reserved with Medilio. Images of Fruits & Vegetables present in the website are for demonstration purpose and may not resemble exactly in size, colour, weight, contrast etc; though we assure our best to maintain the best quality in product, which is being our foremost commitment to the customer.

All orders placed before 11 PM in the Night will be delivered next day or as per delivery date chosen.